Refunds for Call Time and Premium purchases
This policy covers digital purchases made inside the FinWorkar app, including Call Time top-ups and premium visibility plans.
Last updated: 16 July 2026
Clear product meaning
Call Time
Seconds/minutes used for direct in-app calls. It can be earned or purchased.
Premium
Visibility, boost or pinned placement for posts. Premium does not add call seconds automatically.
Refund eligibility
| Case | Possible action |
|---|---|
| Payment deducted but Call Time/Premium not credited. | Credit restoration or refund after verification. |
| Duplicate payment for same plan due to technical issue. | Refund/credit adjustment after checking transaction IDs. |
| Used Call Time or used premium benefit. | Usually non-refundable. |
| Fraud, misuse or policy violation. | Refund may be refused and account may be reviewed. |
How to request
- Open app Profile - Help & Support.
- Submit payment issue with order ID, amount and screenshot.
- Or email finworkar@gmail.com or finworkar@rekixo.com.
Typical review time: 3 to 7 working days after complete information is received.